go77 Privacy Policy

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable Philippine data protection regulations, go77 acts as the Data Controller in respect of all personal data collected from players and visitors through the go77 platform.

As Data Controller, go77 determines the purposes and means by which your personal data is processed. go77 has appointed a designated Data Protection Officer (DPO) who is responsible for overseeing data privacy compliance and handling data subject requests from Filipino players.

go77 is registered with and operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — and complies with all data privacy obligations imposed on PAGCOR-licensed gaming operators in the Philippines.

go77 collects personal data only to the extent necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include, but are not limited to, the following:

go77 collects personal data through the following channels and mechanisms:

• Direct provision by you: When you register a go77 account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated technical collection: When you access and use the go77 platform, certain technical data is automatically collected via cookies, server logs, and analytics tools — including your IP address, browser fingerprint, device identifiers, and interaction data.
• Payment processors: When you transact via GCash, Maya, BPI, BDO, or other supported Philippine payment providers, go77 receives transaction confirmation data and the account identifiers associated with your payment method.
• Third-party identity verification: go77 may use approved third-party KYC and identity verification service providers to cross-check identity documents and detect fraudulent submissions.
• Responsible gaming tools: Data about your gaming behavior, session patterns, deposit frequency, and limit-setting activity is automatically recorded to support responsible gaming monitoring and intervention.
• Regulatory sources: In limited circumstances required by PAGCOR or Philippine law enforcement, go77 may receive data about players from regulatory or investigative authorities.

go77 uses your personal data strictly for the purposes for which it was collected. The primary uses of your data are as follows:

• Account management: To create, maintain, and manage your go77 player account, including processing your registration, verifying your identity, and maintaining your account preferences and history.
• Gaming services delivery: To provide access to JILI slots, EVO live dealer games, bingo, Callbreak, sports betting, and all other games available on the go77 platform.
• Financial transactions: To process deposits and withdrawals via GCash, Maya, QR Ph, GrabPay, BPI, BDO, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph, and to maintain accurate transaction records.
• KYC and compliance: To verify your identity, confirm your age (21+ requirement under Philippine law), and fulfill our anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under PAGCOR guidelines and Philippine law.
• Customer support: To respond to your queries, complaints, and support requests through live chat and email.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion settings, and proactively intervene where necessary to protect at-risk players.
• Security and fraud prevention: To detect, investigate, and prevent fraud, account takeovers, money laundering, and other prohibited activities on the go77 platform.
• Legal and regulatory obligations: To comply with PAGCOR reporting requirements, respond to lawful requests from Philippine authorities, and fulfill obligations under the Data Privacy Act of 2012.
• Platform improvement: To analyze usage patterns and improve the go77 website, game selection, payment experience, and overall user interface for Filipino players.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications. You may withdraw consent at any time.

go77 processes your personal data only where a valid legal basis exists under the Data Privacy Act of 2012 and applicable PAGCOR regulations. The legal bases we rely on are:

• Contractual necessity: Processing your data is necessary to perform the contract between you and go77 — specifically, to create your account, process transactions, deliver gaming services, and manage your player relationship.
• Legal obligation: go77 is required by Philippine law and PAGCOR regulations to process certain data, including KYC verification data, AML transaction monitoring records, and age verification information.
• Legitimate interests: go77 processes certain technical and usage data based on our legitimate interests in operating a secure, compliant, and functional gaming platform — including fraud prevention, platform security, and responsible gaming monitoring. We ensure these interests do not override your rights and freedoms as a data subject.
• Consent: For optional data processing activities — such as marketing communications, analytics tracking via non-essential cookies, and personalized promotions — go77 relies on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting support or adjusting your account preferences.

go77 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data may be shared only in the following limited and controlled circumstances:

• PAGCOR and Philippine regulatory authorities: go77 is legally required to share certain player data with PAGCOR and other relevant Philippine government agencies as part of its licensing and compliance obligations. This includes reporting of suspicious transactions under AML laws.
• Payment processors: go77 shares necessary transaction data with GCash, Maya, BPI, BDO, and other payment providers to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• KYC and identity verification providers: go77 works with approved third-party verification services to authenticate identity documents submitted during the KYC process. These providers process data solely for identity verification purposes.
• Game technology providers: go77 shares necessary session data with JILI (for slots) and Evolution Gaming (for EVO live dealer games) to deliver game functionality. These providers are bound by strict data processing agreements.
• IT and security service providers: go77 engages trusted technology vendors for cloud hosting, cybersecurity monitoring, and platform maintenance. All such vendors are contractually bound to process data only as instructed by go77.
• Law enforcement and courts: go77 will disclose personal data to Philippine law enforcement, courts, or other authorized bodies where required by a valid legal order, court subpoena, or statutory obligation.

go77 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and support security and analytics functions. Here is a breakdown of the types of cookies go77 uses:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as session management, login authentication, and security validation. These cookies cannot be disabled without significantly impairing your ability to use go77.
• Performance and analytics cookies: go77 uses these cookies to understand how players interact with the platform — including which games are most popular, how long sessions last, and where players encounter difficulties. This data is used in aggregate form to improve the platform experience for all Filipino players.
• Functional cookies: These cookies remember your preferences — such as your preferred language, game filter settings, and responsible gaming display preferences — so you do not have to reconfigure them on every visit.
• Marketing cookies (with consent only): Where you have opted in to personalized communications, go77 may use cookies to track your engagement with promotional offers and tailor future bonus offers to your gaming preferences. You can opt out of marketing cookies at any time via your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to access and use the go77 platform properly.

go77 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our Terms and Conditions. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine anti-money laundering law (Republic Act No. 9160, as amended).
• KYC documents: Retained for the duration of the player relationship plus five (5) years, or longer where required by a regulatory investigation or legal proceeding.
• Gaming history and session logs: Retained for five (5) years to support dispute resolution, responsible gaming monitoring, and regulatory reporting.
• Customer support communications: Retained for three (3) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing and consent records: Retained for the duration of your consent, plus three (3) years following withdrawal of consent, to demonstrate compliance with consent management obligations.

After the applicable retention period expires, go77 will securely delete or anonymize your personal data in a manner that prevents reconstruction or re-identification.

go77 takes the security of your personal data extremely seriously. We implement a comprehensive set of technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS encryption: All data transmitted between your device and the go77 platform is encrypted using 256-bit SSL/TLS encryption, ensuring your login credentials, financial data, and personal information cannot be intercepted in transit.
• Data-at-rest encryption: Personal data stored in go77's databases is encrypted at rest using industry-standard encryption protocols to protect against unauthorized access in the event of a system breach.
• Access controls: go77 employee access to personal data is governed by strict role-based access controls. Only personnel with a demonstrated operational need are granted access to player data, and all access is logged and audited.
• Two-factor authentication: go77 strongly recommends that all players enable two-factor authentication on their accounts. go77's internal systems also use multi-factor authentication for all staff access to production data.
• Regular security audits: go77 conducts regular penetration testing and vulnerability assessments of its platform to identify and remediate security weaknesses before they can be exploited.
• Incident response: go77 maintains a documented data breach incident response plan. In the event of a personal data breach that is likely to adversely affect Filipino players, go77 will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players have the following rights with respect to their personal data held by go77:

• Right to be informed: You have the right to know what personal data go77 collects about you, the purposes for which it is processed, and how long it is retained — all of which are described in this Privacy Policy.
• Right of access: You may request a copy of the personal data go77 holds about you, including your account information, gaming history, and transaction records.
• Right to rectification: If any personal data go77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to go77's legal retention obligations under PAGCOR regulations and Philippine AML law.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes, or where processing is based on go77's legitimate interests.
• Right to data portability: You may request that go77 provide your personal data in a structured, commonly used, and machine-readable format, or transfer it directly to another service provider where technically feasible.
• Right to withdraw consent: Where go77 processes your data based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe go77 has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact go77's Data Protection Officer by emailing [email protected] with the subject line "Data Subject Rights Request". go77 will respond to all rights requests within 15 business days, in compliance with NPC guidelines.

The go77 platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine gaming law. go77 does not knowingly collect personal data from any person under the age of 21.

go77 employs age verification measures at account registration, including date-of-birth checks and KYC identity document verification, to prevent underage access to the platform. If you are a parent or guardian and believe your child under 21 has created a go77 account, please contact our support team immediately at [email protected].

The go77 platform may contain links to third-party websites or services — such as PAGCOR's official website or responsible gaming resources — for informational purposes. go77 is not responsible for the privacy practices or content of any third-party website.

When you click on a third-party link and leave the go77 platform, this Privacy Policy no longer applies. go77 encourages you to review the privacy policy of any external site you visit. go77 does not endorse or make any representations about third-party websites, and your interaction with them is entirely at your own discretion and risk.

go77 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, PAGCOR regulatory requirements, or NPC guidelines. The following process applies when this Privacy Policy is updated:

• The "Last Reviewed" date at the top of this page will be updated to reflect the date of the most recent revision.
• Material changes to this Privacy Policy will be communicated to registered players via email or a prominent in-platform notification prior to the changes taking effect.
• Continued use of the go77 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

For all questions, concerns, or requests relating to this Privacy Policy or your personal data rights under the Data Privacy Act of 2012, please contact go77's Data Protection Officer through any of the following channels:

• Email: [email protected] — use subject line "Data Privacy Request" or "DPO Inquiry"
• Live chat: Available 24/7 on the go77 platform, with Filipino-speaking agents
• Response time: go77 aims to acknowledge all privacy inquiries within 3 business days and provide a full response within 15 business days

If you are not satisfied with go77's response to your privacy inquiry or believe your data subject rights have been violated, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which oversees enforcement of the Data Privacy Act of 2012.